Real answers, from real people.
No ticket queue. No chatbot pretending to understand you. When you write to Marqee support, a real human on our team reads it and answers — usually within a business day, often faster. Start with the routes below to jump straight to the right surface for what you need, or scroll down to the contact block for the fastest way to reach a person. We wrote this page to feel like the kind of help center you actually want to land on: fewer articles, more answers.
Top asks — routed to the right place.
Ten of the things people write in about most. Each one goes to the surface built for it — the fastest way to actually get the thing done rather than trade emails about it.
I want to sign up.
Pick a weekly plan or a one-time Sprint on the pricing page, complete a short intake, and your strategist starts work within 24 hours. Basic is $29/wk, Pro is $49/wk, Executive is $99/wk. There's also a free 48-hour Pro trial with three expert-submitted applications if you'd rather test-drive first.
Go to pricing → 02 · Talk to a strategistI want to talk to a strategist.
Book a live conversation before you sign up, or as an existing member who wants a working call rather than a chat thread. Slots are held by real strategists, not gatekeeping SDRs — you'll talk to someone who actually runs member searches.
Book a call → 03 · Change planI need to change my plan.
Upgrades apply immediately so your strategist gets the higher volume and faster turnaround the same day. Downgrades take effect at the end of your current paid week. Both live inside Backstage under Billing, one click each. If you'd rather we do it, email us.
Open billing → 04 · PauseI want to pause my membership.
Pause your weekly plan from Backstage for up to four weeks at a time — useful when you're mid-interview loop, on vacation, or just catching your breath. Your strategist stays reserved for you. If the in-app toggle isn't there, email hello@marqee.com and we'll do it manually.
Pause via email → 05 · Re-pairMy strategist and I aren't the right fit.
Email hello@marqee.com and say the strategist isn't clicking. We'll re-pair you inside the same billing cycle at no cost — no explanation required, no awkward exit interview, no penalty. This is your search; you deserve someone who feels like an ally.
Ask to re-pair → 06 · CancelHow do I cancel?
Cancel a weekly plan in Backstage in one click. Your plan runs through the week you've paid for, then stops. No fees, no notice period, no lock-in, no phone tree, no retention specialist calling you back. Prefer to have us do it? Email and we will.
Cancel via email → 07 · RefundI want a refund.
Full refund before work begins, full refund if we fail to start on time or staff your search, prorated refunds on Sprints once work is underway. The guarantee page has the readable version, and refunds land on the original payment method within three to five business days.
Read the guarantee → 08 · Search targetsI need to update my search targets.
Edit target titles, locations, seniority, salary floor, and deal-breakers in Backstage under Preferences — changes reach your strategist instantly and shape the very next batch of applications. Prefer to talk it through? Message your strategist in-app or email support.
Open preferences → 09 · Mobile appHow do I use the mobile app?
The Marqee member app puts your tracker, strategist chat, application queue, and approval flow on your phone. Enable notifications for the ones that actually matter to you — new interview scheduled, offer received, urgent approval — and mute the rest.
Mobile app guide → 10 · BugI found a bug.
Email hello@marqee.com with a short description and, if you can, a screenshot or the URL. Real humans read those and route them to the engineer who owns that surface. If the bug is blocking your search right now, say so up top — we'll unblock you manually while the fix ships.
Report a bug →One inbox. One community. One business day.
The three ways to reach us, in order of how quickly you'll usually hear back. Every route ends at a real person on our team — no auto-responders that pretend to be humans, no support agents reading from a script.
Members: your strategist is the shortest path for anything about your active search. For anything else — billing, plan changes, product feedback, partnerships, press — use email or Discord and we'll pick it up from there.
What our support won't do.
A promise, in plain writing, about the things you'll never encounter when you write to us. Support at a premium human-led service should feel different from every other support experience in your life — and this is the short version of how. Members hold us to these four ground rules; if any of them ever slip, we want to hear about it directly.
No press-1-for-billing, press-2-for-technical mazes. There's a single inbox and a small team of humans behind it. If phone is genuinely the right medium, an Executive member can schedule live time with their strategist — but nobody at Marqee will ever leave you on hold.
No "our virtual assistant will help you today" hand-off. No canned reply generated from a keyword match. The response you get is written by a person who read what you wrote, thought about it, and answered the actual question — including the parts you asked implicitly.
Support is free for members and for people who haven't signed up yet. Ask us anything — how the search works, whether we're right for your situation, how a plan compares to a Sprint, what to do when a search stalls. We don't put questions behind a paywall or a "sales call."
If you write in about a bug, a plan change, or a refund, you get help with that. Not a pitch to upgrade, not a shove toward interview prep, not a friendly reminder about our other services. Upgrade paths exist and they're easy to find — support isn't where we sell them to you.
Common help questions.
Six questions we get about support itself. For product and billing questions, the full FAQ covers 55+.
Within one business day, and usually much sooner. A real person on our team reads every message that hits hello@marqee.com. There's no ticket queue in front of them and no bot deflecting you to a help article. If you're already a member, your strategist typically replies in-app the same working hours you write.
No. Email hello@marqee.com from any inbox and we'll answer. Members also have in-app chat with their strategist and access to the member Discord, but neither is a requirement for support. Prospective members, curious visitors, journalists, and partners can all reach a human the same way.
We don't run a phone-tree support line. Executive members have phone support scheduled with their strategist. Everyone else gets fast, personal replies over email, chat, or a booked call — we've found that gives us more room to actually solve the thing rather than trying to keep you on hold. If you'd rather talk, book a call.
Both live inside your Backstage dashboard under Billing — change tiers, pause your membership for up to four weeks, or cancel with a single click. You can also email hello@marqee.com and we'll do it for you. Cancellations run through the week you've already paid for, then stop. No retention maze.
Email hello@marqee.com and say the strategist isn't the right fit. We'll re-pair you inside the same billing cycle at no cost. No awkwardness, no explanation required, no penalty. This is your search; you deserve someone who feels like an ally, and we'd rather move fast than make you push through friction.
Email hello@marqee.com with a short description and, if you can, a screenshot or the URL. Real humans read those and route them to the engineer who owns that surface. If it's blocking your search right now, say so up top — we'll unblock you manually while the fix ships.