How we deliver — the craft behind a marquee candidate.
Our edge is a real strategist on the front stage doing the craft end to end. This is where the delivery team learns to wield that operating model well: your strategist drafts, you review, decide, and send.
Role tracks
Pick your pathConcierge
Own the member relationship end-to-end: targeting strategy, reviewing strategist-tailored résumés and cover letters, and authorizing every application submit.
Outreach Specialist
Turn strategist-mapped recruiter and referral paths into real, human-sent messages that land — editing drafts, timing the send, and making the ask without ever mass-blasting.
Customer Support
Run tier-1 care alongside your strategist's intake queue, recognize when a member needs a human, and escalate sensitive moments — distress, disputes, confidential search — with care.
Required for every role
Certified moduleWorking with your strategist / The Operating Model
What your strategist drafts vs. what you must review, decide, and send. Briefing and reviewing strategist output, catching errors, never sending unreviewed — and the honesty guardrails: no fake humans, no guarantees, FTC disclosure, member-first.
Certification
Pass your role track plus the Operating Model module to earn delivery certification — required before you send on a member's behalf. Re-cert annually.
Your path to Delivery Certified
You're 62% there. Finish the Concierge track and the required Operating Model module to certify — then you're cleared to review, decide, and send on a member's behalf.