Billing & subscriptions

Revenue, plan mix, weekly billing runs and retention. Charges run automatically; refunds, clawbacks and disputes are reviewed and approved by a human — never auto-cleared.

Analytics Refund queue 5

MRR

$231.4k

+6.2% net of churn · ARR $2.77M

Active subscriptions

284

+18 net new · 22 in trial

ARPU / week

$62

+$3 mix shift to Spotlight

Net revenue churn

1.8%

−0.4pp NRR 112%

Trial → paid

64%

+5pp 14 of 22 likely to convert

Collected (wk)

$17.6k

98.3% success · 5 in dunning

MRR trend

Last 8 weeks · gross

+6.2% WoW

198k

W18

204k

W19

209k

W20

213k

W21

218k

W22

221k

W23

226k

W24

231k

W25

Plan distribution

284 active subscriptions

Plans →

Spark $29/wk71 · 25%

Spotlight $49/wk132 · 46%

Marquee $99/wk59 · 21%

Trial 7-day22 · 8%

Weekly billing runs

Mondays 06:00 PT · strategist-supervised

Run #25 complete

Run	Date	Invoices	Collected	Success	Status
#25	Jun 23	284	$17,608	98.3%	Settled
#24	Jun 16	271	$16,742	97.8%	Settled
#23	Jun 09	266	$16,390	98.1%	Settled
#22	Jun 02	259	$15,914	97.4%	Settled
#26	Jun 30	~289	—	—	Scheduled

Run #25 — dunning recovery3 of 5 recovered

5 cards failed; auto-retry recovered 3. 2 remain in dunning (retry day 3 & 5). No service interruption until day 7.

Refunds & clawbacks

Human-reviewed before approval

5 pending

Member	Type	Amount	Reason	Owner	Status
RM R. MehtaSpotlight	Refund	$59	Cancelled mid-week	Marcus Lin	Awaiting human
JL J. LawsonMarquee	Refund	$99	Service complaint	Vanessa Khan	Awaiting human
DC D. ChoSpotlight	Dispute	$118	Chargeback filed	Renata Solberg	Escalated
TP T. ParkPartner-referred	Clawback	−$42	Refund < 30d · partner	Automated	Clawing back
SN S. NodaSpark	Refund	$29	Trial billed in error	Devon Ross	Approved

Human-in-the-loop. Refunds and disputes are consequential — a real person reviews and approves each one. Partner clawbacks inside the 30-day window are the only auto-action, and they're reversible on review.

Trial conversion

7-day cohort · this month

64%

Trials started

Onboarded

First apps sent

Converted to paid

Conversion tracks proof-of-work: members who see real applications submitted in the trial convert at 2.3× the rate of those who don't.

Churn this month

On target

New subscriptions+18

Reactivations+4

Voluntary cancels−9

Failed / involuntary−2

Logo churn rate3.9%

Net revenue churn1.8%

Avg. tenure (paying)14.2 wks

Revenue mix

Spotlight ($59)$54.7k · 47%

Marquee ($99)$41.1k · 36%

Spark ($29)$9.2k · 8%

Add-on coaching$6.8k · 6%

Academy (B2B)$3.4k · 3%

Outstanding

5 in dunning

Cards in dunning5

At-risk MRR$304

Open disputes1

Pending refunds$176

Partner clawbacks (30d)−$42

Honest billing. Plans are weekly and pause/cancel anytime from the member's own account. We never guarantee interviews or offers — members pay for the managed search and the proof-of-work, not a promised outcome.