Member Care & the Support Relationship

You're tier-1 care, working alongside your strategist on the floor. Your job is to make members feel known, answer honestly, use the tools well, and recognize the moment a human strategist has to step in. This track teaches the relationship — including the question that defines us: "so you apply as me?"

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modules

~1h 40m

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Module 01 · Lesson 1

Welcome to member care

~6 min · knowledge check at the end of the module

Not done

The honesty bar is your job too. Never overstate who did what on the member's behalf, never claim Marqee is something it isn't, never guarantee an interview or offer, and always describe your strategist's role honestly when asked. When in doubt, say less and escalate. The member is the client — always.